Service Now · Technology & Operations incident health
Last refreshed: 16 Jul 2026, 07:39
Scope: Technology and Operations ·
human-raised tickets only · excludes Guest, Core Checks, Talend alerts, pipeline automation, system accounts ·
Client Reporting tracked under Operations — see note below ·
P1 register uses full priority scope
Tech health overview LIVE
Showing open tickets for selected department only · Incidents column not available in this view
Summary — Tech
Scope: Technology and Operations areas ·
excludes Guest caller accounts ·
currently open tickets only · sorted by age descending
Ticket lookup
Find any ticketSearch by ticket #, caller name, department, group or description
Filter open tickets
Ticket
Opened
Tech area
Department
Group
Caller
Assigned to
Description
Age
Status
Scope: 13 data and investment domains · all ticket categories ·
AskData not consistently populated in ServiceNow, so no category filter applied ·
Data Operations may include cross-domain tickets not yet sub-grouped at source
Domain health — tickets by data domain
Showing open tickets for selected department only · Incidents column not available in this view
Created and resolved counts per technology team · select a team and period to see whether things are getting better or worse
Period
Tech team
Created vs resolved —
Net change per month
Resolved minus created · green = backlog shrinking · red = backlog growing